Refund & Cancellation Policy
Wallet recharges
• Money added to your wallet is used for shipping charges. Unused wallet balance can be refunded to your bank account on written request, after any pending charges are settled. Refunds are processed within 7–10 working days.
Cancelling a shipment
• You can cancel an order before it is picked up. The full shipping charge is returned to your wallet automatically.
• After pickup, a shipment cannot be cancelled. You can request a return to origin (RTO); RTO charges apply as per your rate card.
Weight discrepancies
• If the courier's measured weight is higher than declared, the difference is charged. You can dispute within 7 days with photos of the packed parcel; if accepted, the amount is refunded to your wallet.
Lost or damaged shipments
• Report within 48 hours of the expected delivery date. Claims are settled up to the declared value or the courier's liability limit, whichever is lower, after investigation.
COD
• COD collected from buyers is remitted to your registered bank account as per your remittance cycle.
Contact: centbhilai@gmail.com · +91 70896 31048
• Money added to your wallet is used for shipping charges. Unused wallet balance can be refunded to your bank account on written request, after any pending charges are settled. Refunds are processed within 7–10 working days.
Cancelling a shipment
• You can cancel an order before it is picked up. The full shipping charge is returned to your wallet automatically.
• After pickup, a shipment cannot be cancelled. You can request a return to origin (RTO); RTO charges apply as per your rate card.
Weight discrepancies
• If the courier's measured weight is higher than declared, the difference is charged. You can dispute within 7 days with photos of the packed parcel; if accepted, the amount is refunded to your wallet.
Lost or damaged shipments
• Report within 48 hours of the expected delivery date. Claims are settled up to the declared value or the courier's liability limit, whichever is lower, after investigation.
COD
• COD collected from buyers is remitted to your registered bank account as per your remittance cycle.
Contact: centbhilai@gmail.com · +91 70896 31048